COVID-19 Protocols: Your Safety is our #1 Priority.

COVID-19 Protocols: Your Safety is our #1 Priority. Learn More.

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Duty of Care

OUR COMMITMENT TO SAFETY

We realize the importance of your safety when you choose your trusted transportation partner, and our commitment to safety is what sets us apart from our competitors. When it comes to your safety, we go above and beyond the norm:

  • All of our vehicles are cleaned in between trips and at the end of the day go through and extensive front to back inspection and cleaning. 
  • Our commitment to your safety and security goes behind everything we do; therefore, our fleet of modern vehicles always stands tall.
  • Our fleet is supported by state-of-the-art technologies to make sure our customers are provided with a safe and comfortable ride. All the vehicles are equipped with modern technologies, including safety monitoring cameras, GPS tracking, GPS and computer airline tracking services meant to help our chauffeurs reach their destination in style and record all the details of your trip.
  • We employ only professional, certified and qualified chauffeurs, ready to handle all traffic and weather conditions. Before we welcome a chauffeur into our team, they undergo a rigorous interview process and exhaustive background checks including driving, employment, and criminal records. 
  • We also encourage our customers to give us feedback about the experience with their chauffeur. We continually monitor ratings and performance reviews to ensure exceptional service.
  • We offer ground transportation solutions for special occasions such as proms, homecomings, winter balls, and other formal events and our policy for underaged passengers without an adult is very strict because we want to provide both teenagers and their parents with peace of mind. 
  • We always put our customers first, and we strive to make your experience better every day. We are committed to providing the best quality services and we have a caring and understanding nature for senior citizens that need reliable and professional transportation. Our professional chauffeurs courteously attend all their transportation needs.

You have many options when it comes to transportation and as your ground transportation partner, our mission is to offer you peace of mind. We pledge to provide you with excellent, efficient, and personal customer service, clean, well maintained, safe vehicles, no hidden fees, reasonable rates, on time, properly attired, courteous chauffeurs. We want to make your experience on and off the road as pleasant as possible as we want to make ground transportation easier for both business travelers and individuals. Every time you book our service, we will make sure you enjoy a superior travel experience.

 

If you need reliable airport transportation, choose a company that has a reputation for excellence
“Experience the Difference” Choose Captains Car Service.
Sheila Gunderson
Sheila Gunderson
2021-11-06
Verified
I typically do not leave reviews but I had to take the time to leave a review for Captains Car Service. I found myself in a somewhat desperate situation and had to get my 80 year old Mom home from the airport and she landed in about 3 hours. I found Captains and tried to set up the pick-up but there was an issue - I ended up talking the whole thing through with Kirk and he was incredibly helpful and professional and patient during the whole process. Jay did a great job being on time and communicative when it was time to get her - I cannot say enough I will definitely be using them in the future for personal as well as business needs! Thank you.
James S
James S
2021-10-06
Verified
Fantastic experience from booking and transportation. Kirk thank you and to all the staff. Our driver to and from the airport, Frank is outstanding and took care us. Highly recommend and will use on next visit. James
Laurie Bilger
Laurie Bilger
2021-09-09
Verified
Great service. We have used Captains Car Service for several years now.
jules fabes
jules fabes
2021-08-26
Verified
I felt like a celebrity. My driver was so kind and professional. For a second, he could have tricked me and told me I turned famous over night and I would believe him just by the way I was being treated! Will definitely ride with this company again.
Cynthia Becker
Cynthia Becker
2021-08-07
Verified
We celebrated our anniversary in style! Kirk was absolutely the best, he made us feel comfortable, special and we were well taken care of. Not only was he accommodating, but he went the extra mile by taking us to places that we didn't even think of, for memorable photos, and he was very knowledgeable about the area, which just made our night that much more special. The ride was smooth, the interior was very clean and it was loaded with snacks, bottled water, cellphone charger and more. It was roomy and the temperature was very comfortable. He made us feel like royalty and we will definitely be calling him again and would recommend him to everyone! Thanks again Kirk~ Rob & Cindy Becker
Craig Stevenson
Craig Stevenson
2021-07-23
Verified
Great service! Our driver, Frank, was there waiting for us at the exact location and time. Really friendly and professional. The SUV was clean and well maintained. Would highly recommend their services!
Kelly Adkins
Kelly Adkins
2021-07-22
Verified
My son and his wife went to Denver to celebrate his 30th birthday. Their return flight to Detroit made an emergency landing in Cleveland leaving them stranded 3 hours from home at 10:30pm. They were beyond stressed with no flight and no rental car. I found Captains Car Service online and called at 11:00 pm. Kirk answered the phone, headed to the airport, and picked them up within 45 minutes!!!! My son was beyond thrilled. He and his wife were able to get home to see their 1 year old son, their pets, and get back to work without missing a beat. You guys saved the day!!!! Thank you so much!!!
Tristan Callans
Tristan Callans
2021-07-13
Verified
Captains is the absolute best. I make them my preferred choice. I have patronized them more than once and each time I was very happy. From start of inquiry to end of service was everything exactly on point! I see why their called “Captains” because they are the master and boss in the car service industry!
Lynn Capadona
Lynn Capadona
2021-05-25
Verified
Kirk and his team are exceptional. Professional from start to finish and extremely accommodating. Equipment is new, clean and classy. They are very easy to communicate with prior to, and during your trip. They are a trusted service and I'm a repeat client already!